{"id":26,"date":"2023-10-25T09:00:51","date_gmt":"2023-10-25T07:00:51","guid":{"rendered":"https:\/\/citycom.citycom-stuttgart.com\/?page_id=26"},"modified":"2023-10-25T09:00:51","modified_gmt":"2023-10-25T07:00:51","slug":"beschwerdemanagement-einwandbehandlung","status":"publish","type":"page","link":"https:\/\/citycom-stuttgart.com\/?page_id=26","title":{"rendered":"Beschwerdemanagement \/ Einwandbehandlung"},"content":{"rendered":"\n<h3 class=\"wp-block-heading\">Wer den Unterschied erkennt, hat bereits die L\u00f6sung<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Seminarinhalt:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Reklamation als Chance erkennen<\/li>\n\n\n\n<li>Kundenorientierte Formulierungen<\/li>\n\n\n\n<li>Erfolgreiche Reklamationsbearbeitung<\/li>\n\n\n\n<li>Beschwerden professionell entgegennehmen<\/li>\n\n\n\n<li>Unterschied erkennen Einwand\/Vorwand<\/li>\n\n\n\n<li>Manipulative Verhandlungstricks erkennen<\/li>\n\n\n\n<li>Formulierungstraining<\/li>\n\n\n\n<li>Frage-Antwort Techniken<\/li>\n\n\n\n<li>Verstehen was gesagt wird \u2013 \u00dcbungen zum Hinh\u00f6ren<\/li>\n\n\n\n<li>Der Gedanke hinter dem Gedanken<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Zielgruppe:<br>Mitarbeiter und F\u00fchrungskr\u00e4fte aus allen Unternehmensbereichen<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Methode:<br>Vortrag , Demonstration , Erfahrungsaustausch<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Seminardaten:<br>Dauer : 1 Tag<br>max. 12 Teilnehmer<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Wer den Unterschied erkennt, hat bereits die L\u00f6sung Seminarinhalt: Zielgruppe:Mitarbeiter und F\u00fchrungskr\u00e4fte aus allen Unternehmensbereichen Methode:Vortrag , Demonstration , Erfahrungsaustausch Seminardaten:Dauer : 1 Tagmax. 12 Teilnehmer<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-26","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/citycom-stuttgart.com\/index.php?rest_route=\/wp\/v2\/pages\/26","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/citycom-stuttgart.com\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/citycom-stuttgart.com\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/citycom-stuttgart.com\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/citycom-stuttgart.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=26"}],"version-history":[{"count":1,"href":"https:\/\/citycom-stuttgart.com\/index.php?rest_route=\/wp\/v2\/pages\/26\/revisions"}],"predecessor-version":[{"id":27,"href":"https:\/\/citycom-stuttgart.com\/index.php?rest_route=\/wp\/v2\/pages\/26\/revisions\/27"}],"wp:attachment":[{"href":"https:\/\/citycom-stuttgart.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=26"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}